If your device relies on 3G, please read the "Why Does This Matter for You?" and "What You Can Do" sections below to understand how this will affect your service and what steps you need to take.
As many of you may have noticed, telecommunications providers around the world are shutting down their 3G networks. This transition is impacting a wide range of devices and services, including earlier versions of our product that rely on 3G for connectivity. Here's a breakdown of what’s happening and why these shutdowns are important:
What is 3G Shutdown?
3G (third-generation) networks, which were introduced in the early 2000s, enabled mobile devices to access the internet at faster speeds than 2G. However, as technology evolved, 4G (LTE) and 5G networks have taken over, offering far superior data speeds, better reliability, and lower latency.
To meet the increasing demand for faster, more efficient mobile networks, telecom operators are phasing out 3G services. By shutting down 3G, they free up valuable spectrum to expand their 4G and 5G networks, which are more suited to modern needs, such as video streaming, high-speed data transfer, and IoT (Internet of Things) applications.
Why Does This Matter for You?
If your device or an earlier version of our product relies on 3G for connectivity, the 3G shutdowns could lead to a loss of service or reduced performance in areas where 4G or 5G networks are not supported by the product. Once 3G networks are decommissioned in a particular area, devices using 3G may no longer be able to connect to the internet, send data, or perform any network-related functions, or they may experience significantly decreased service quality.
When Will This Happen?
The exact timeline for 3G shutdowns varies by country and region, as each telecom provider manages its own network. Some countries have already completed their 3G phase-out, while others are in the process or planning to do so soon. Major telecom providers in the US, Europe, Australia, and Asia are progressively turning off 3G networks, with many aiming for completion between 2023 and 2025.
Stay informed about global 3G network shutdowns with this resource, keeping in mind that while the information may not be completely precise, it offers valuable insights.
What You Can Do
To continue enjoying uninterrupted service and connectivity, you may need to consider upgrading to a version of our product that supports 4G. By moving to a 4G, you can ensure future-proof connectivity and access to faster, more reliable networks as 3G becomes obsolete.
If your device is affected by the 3G shutdown and you have already purchased a new 4G-compatible version of our product, we are offering compensation to assist with your transition. To qualify for this compensation, please fill out the Compensation request form linked below before registering your new device. This request is required to process your claim and ensure you receive the appropriate support.
*To keep your trip history when replacing your device, follow the step-by-step guide at this link.
Eligibility Criteria (Australia Only)
- Users residing in Australia, specifically in regions where the 3G network is undergoing progressive shutdown
- Devices with serial numbers starting within the range of 20XXXXXXXX to 32XXXXXXXX
- Users whose access to Sentinel service has been lost as a direct consequence of the 3G network shutdown in Australia
Compensation request
You can find the request form HERE.
We understand that this transition may require some adjustment, and we are here to assist you with any questions or concerns you may have about your specific device and network changes. Please feel free to contact our customer support team for help with upgrading or understanding how the 3G shutdown impacts you.
Thank you for your understanding and continued support as we navigate this important technological shift.
