Delivering a seamless and enjoyable experience is a key driver of customer satisfaction in the maritime industry. Sentinel Marine has developed a suite of digital tools designed to simplify processes, improve communication, and elevate the boating experience for both private users and charter guests. These innovative features not only streamline operations for charter companies but also build lasting trust with customers.

1. Real-Time Access to Boat Data

Sentinel provides users with instant access to vital boat information through its app, enhancing transparency and confidence. Customers can easily check:

• Battery status
• Fuel levels
• Engine performance
• Current location and route

This level of real-time insight empowers guests to make informed decisions during their trip, reducing uncertainty and enhancing peace of mind​

2. Guest Accounts for Personalized Interaction

Charter companies can offer personalized experiences through Guest Accounts, allowing customers to access boat-specific details, manuals, and notifications directly from the Sentinel app. This feature provides:

• A centralized hub for essential information.
• Immediate notifications about weather changes or system alerts.
• A user-friendly interface for both experienced and novice boaters​

By simplifying the onboarding process, Sentinel ensures that guests can focus on enjoying their journey rather than dealing with operational complexities.

3. Social Media Sharing and Trip Documentation

Sentinel enhances the customer experience by allowing guests to document and share their boating adventures:

• Route Sharing: Users can track and share their travel routes on social media, creating lasting memories and giving charter companies additional exposure.
• Trip Summaries: Detailed summaries of miles traveled, speed, and fuel consumption provide guests with a tangible record of their experience​

These features transform boat trips into shareable moments, fostering positive connections between customers and service providers.

4. Digital Check-In and Check-Out Processes

Streamlined check-in and check-out processes reduce the stress of transitioning between customers. The Checkout Report automatically provides:

• Trip summaries.
• Wear-and-tear analyses.
• Alerts on low fuel, battery, or other system needs.

This eliminates disputes about boat conditions and ensures a smooth, professional handover, which customers greatly appreciate​

5. Enhanced Safety Features

Sentinel's Alert Zones and system notifications provide customers with an added layer of safety:

• Guests are alerted if they stray into restricted or hazardous waters.
• Notifications about weather changes and equipment status keep customers informed at all times.

These proactive measures contribute to a worry-free boating experience, helping operators stand out in a competitive market​

6. Building Trust Through Reliability

Sentinel’s commitment to reliability strengthens customer relationships. By offering tools that enhance safety, streamline communication, and personalize the experience, Sentinel allows charter companies to meet and exceed guest expectations. The result is greater customer loyalty and positive reviews, driving future business growth.

Conclusion: Transforming the Maritime Experience

Sentinel’s digital features set a new standard for customer service in the maritime industry. By combining cutting-edge technology with user-focused design, Sentinel empowers charter companies to deliver outstanding experiences that keep customers coming back. Whether it’s through real-time data access, personalized accounts, or seamless operations, Sentinel ensures every journey is smooth, enjoyable, and unforgettable.

Learn more about Sentinel’s tools and their benefits on the

www.sentinelmarine.net/fleet