Yes, you can upgrade your subscription plan using our online subscription management page.

Sure, you can easily share your past or current routes with your friends and family via e-mail or on your social media.

The entire service, you have zero additional costs. What about the next year? You will easily renew the subscription in the online shop.

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If your boat does not already come equipped with Sentinel Telematics (see our Partners page), you can purchase Sentinel products via our Delears network. For more information please contact us at info@sentinelmarine.net

On your phone or tablet, install the application "Sentinel - your boat, online" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to create an account (or login). Scan the QR code on the front side of the device. Follow the on-screen instructions to complete the activation process and enter information about your boat.

If your device relies on 3G, please read the "Why Does This Matter for You?" and "What You Can Do" sections below to understand how this will affect your service and what steps you need to take.

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As many of you may have noticed, telecommunications providers around the world are shutting down their 3G networks. This transition is impacting a wide range of devices and services, including earlier versions of our product that rely on 3G for connectivity. Here's a breakdown of what’s happening and why these shutdowns are important:

‍

What is 3G Shutdown?

3G (third-generation) networks, which were introduced in the early 2000s, enabled mobile devices to access the internet at faster speeds than 2G. However, as technology evolved, 4G (LTE) and 5G networks have taken over, offering far superior data speeds, better reliability, and lower latency.

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To meet the increasing demand for faster, more efficient mobile networks, telecom operators are phasing out 3G services. By shutting down 3G, they free up valuable spectrum to expand their 4G and 5G networks, which are more suited to modern needs, such as video streaming, high-speed data transfer, and IoT (Internet of Things) applications.

‍

Why Does This Matter for You?

If your device or an earlier version of our product relies on 3G for connectivity, the 3G shutdowns could lead to a loss of service or reduced performance in areas where 4G or 5G networks are not supported by the product. Once 3G networks are decommissioned in a particular area, devices using 3G may no longer be able to connect to the internet, send data, or perform any network-related functions, or they may experience significantly decreased service quality.

‍

When Will This Happen?

The exact timeline for 3G shutdowns varies by country and region, as each telecom provider manages its own network. Some countries have already completed their 3G phase-out, while others are in the process or planning to do so soon. Major telecom providers in the US, Europe, Australia, and Asia are progressively turning off 3G networks, with many aiming for completion between 2023 and 2025.

‍

Stay informed about global 3G network shutdowns with this resource, keeping in mind that while the information may not be completely precise, it offers valuable insights.

‍

What You Can Do

To continue enjoying uninterrupted service and connectivity, you may need to consider upgrading to a version of our product that supports 4G. By moving to a 4G, you can ensure future-proof connectivity and access to faster, more reliable networks as 3G becomes obsolete.

‍

If your device is affected by the 3G shutdown and you have already purchased a new 4G-compatible version of our product, we are offering compensation to assist with your transition. To qualify for this compensation, please fill out the Compensation request form linked below before registering your new device. This request is required to process your claim and ensure you receive the appropriate support.

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*To keep your trip history when replacing your device, follow the step-by-step guide at this link.

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Eligibility Criteria

• Users residing in regions where the 3G network is undergoing progressive shutdown
• Devices with serial numbers starting within the range of 20XXXXXXXX to 32XXXXXXXX

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Compensation request

You can find the request form HERE.

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We understand that this transition may require some adjustment, and we are here to assist you with any questions or concerns you may have about your specific device and network changes. Please feel free to contact our customer support team for help with upgrading or understanding how the 3G shutdown impacts you.

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Thank you for your understanding and continued support as we navigate this important technological shift.

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Yes. A subscription is required to use your Boat Monitor.

If you have an Apple device, click here. If you have and Android device, click here. We also have a web app at web.sentinelmarine.net.

Use the smartphone or tablet to scan the QR code on the Boat Monitor, and follow the instruction on screen. The process should only take you a moment.

European coverage:

Austria

Belarus

Belgium

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Monaco

Netherlands

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

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Worldwide coverage (roaming restrictions apply (eg. Turkey, Brazil)):

Afghanistan

Albania

Algeria

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bolivia

Bonaire

Bosnia & Herzegovenia

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Chad

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Eswatini

Fiji

Finland

France

French Guyana

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guinea

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Ireland

Isle of Man

Israel

Italy

Ivory Coast

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan Republic

Laos

Latvia

Lesotho

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia

Malaysia

Mali

Malta

Mauritius

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Myanmar

Namibia

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Palestine

Panama

Papua New Guinea

Paraguay

Peru

Poland

Portugal

Qatar

Romania

Russia

Rwanda

Saudi Arabia

Senegal

Serbia

Sierra Leone

Singapore

Slovak Republic

Slovenia

Somalia

South Africa

South Korea

South Sudan

Spain

Sri Lanka

St Maarten

St. Kitts & Nevis

St. Lucia

St. Vincent & the Grenadines

Suriname

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad & Tobago

Tunisia

Turks & Caicos

Uganda

UK

Ukraine

United Arab Emirates (UAE)

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela

Vietnam

Zambia

Zimbabwe

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Coverage on request (contact support for activation, limitations apply):

Bhutan

Botswana

Central African Republic

East Timor

Faroe Islands

French Polynesia

French West Indies

Guadeloupe

Guatemala

Guinea-Bissau

Guyana

Korea

Republic Of Kosovo

Lao People's Democratic Republic

Liberia

Madagascar

Malawi

Mozambique

Netherlands Antilles

Philippines

Puerto Rico

Réunion

Samoa

Seychelles

Swaziland

Yemen

Please be aware that coverage may change without notice due to factors outside Sentinel's control.

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Boat Monitor consumes 1 Ah during a day of sailing and only 24 mAh while your boat is moored. The impact of Boat Monitor on your boat batteries should not be noticeable.

Yes, but very little. With a 100 Ah battery, the Boat Monitor will work for more than 6 months (this is without charging it).

You will receive a mobile push notification. You should be logged-in to the Sentinel app and have access to WiFi or 3G/4G.

GPS Tracking frequency is dynamic - it depends on whether the boat is turning, going straight or not moving at all. The resulting tracks are very detailed as can be seen in this image:

For performance reasons the points may be slightly sparser when displaying the routes on your computer, phone or tablet. You can download the full track using the "Download GPX" button on any route in the web app.

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When a guest scans the QR code and creates an account, you will be sent a guest request, which will allow the guest to see the routes and other information about the boat. You may confirm or reject the guest request by clicking on the "Accept" or "Reject" buttons in the Guests section of the web application or within the application on your mobile device.

On your phone or tablet, install the application "Sentinel - your boat, online" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to create an account. Scan the QR code on the front side of the device or provided by the "owner" of the boat.

Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.

The registration code is embedded within the QR code. The serial number (SN) can be found on the front face of the device.

The correct device orientation can be found in your device's installation manual. Do not place the device under metal enclosures.

Please verify that:

• You are properly connected to internet (WiFi, 3G or 4G)
• You are using correct credentials (username and password)

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You may have activated the "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.

The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.

You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.

One of the following may be happening:

• The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
• The device may not be connected to an Internet network.
• The SIM card is not yet activated. Please contact Sentinel support.

Due to the sampling frequency it may occur that the route is occasionally (but rarely) drawn over land. If this occurs frequently, please inform the Sentinel technical support using the Report Issue button in the app.

Of course. To access support, it is best that you use the "Report Issue" button in the app. Alternatively, you can write to suport@sentinelmarine.net.

You may have an outdated browser. Try upgrading your browser to the latest version.

3 weeks before your subscription expires you will receive an email with instructions on how to renew your subscription. At the same time, both the mobile and web application will show an informative banner.

Upon receiving the email that your subscription is about to expire, you will also be able to renew your subscription. In the web application, click on the Account dropdown menu and select "My Subscriptions". From there you will be able to manage the subscription plans for all your devices. After completing the renewal process for a device, future renewals are automated. You will receive an email notice before your card is billed every year.

You can customize your subscription plan to fit your needs at any time. You can choose from different coverage areas (Europe, Worldwide), upgrade the number of allowed sensors and switches, and choose between additional features such as CZone Switching and Alerts and Sentinel Plus.

Yes. The feature you have chosen to downgrade will continue working until the end of the active subscription term, but will not be extended with successive automatic renewals.

After a brief grace period monitoring functionality will be suspended. Renewal of an expired subscription incurs and additional re-activation fee.

You will be able to renew your subscription 21 days before your subscription expires. At that time, you will also receive an email with instructions on how to proceed. If you did not receive the email, and the option is still not present, please contact Sentinel support

If you do not activate the service within 1 year of purchase, your activation PIN will expire. You will have to buy a new subscription online.

Yes, you can do so at any time. Any existing subscription will continue working until expiry.To disable automatic renewal, in the web application click on the Account dropdown and select "My Subscriptions". Then, use the option "Manage automatic renewal" corresponding to your device.

You can cancel the automatic renewal of your subscription plan at any time. Your device will continue working until the end of your subscription. If you wish to completely stop using the Sentinel services and stop monitoring at once, delete the boat from the Sentinel application and unplug the monitoring device from power.

We currently support Mastercard, Visa and PayPal.

Sentinel is required by law to apply tax charges, which are based on the location of your residence you provide in the billing details.

We currently do not support adding VAT ID when using our online subscription renewal process. If you are a VAT-exempt business and need to renew a subscription please contact Sentinel support.

The CZone addon allows you to remotely switch selected CZone circuits and receive alerts from the CZone system. Two flavours of the addon are available: Unlimited and Lite

The CZone Unlimited addon allows you to:

• Receive all alerts generated by the CZone system.
• Select and switch an unlimited number of CZone circuits. These are excluded from the subscription plan size limit.

The CZone Lite addon allows you to:

• Receive all alerts generated by the CZone system. Some restrictions apply, see below *.
• Select and switch** a limited number of CZone circuits. Each selected switch takes one slot in your subscription plan size limit.

* The behaviour of CZone alerts is different between Lite and Unlimited addons. With Unlimited, alerts that are cleared in the CZone system but triggered again will fire a push notification to the Sentinel app automatically. With Lite, alerts need to be cleared manually in the Sentinel app in order to receive new alerts from the CZone system (from same source).

** When using CZone Lite, toggling a circuit in the CZone system will sync to the Sentinel app no later than every 20 minutes. Toggling a switch in the Sentinel app is reflected immediately in the CZone system. With Unlimited, the sync is always immediate.

The CZone addon is not needed if you are only interested in monitoring CZone circuits (without switching and CZone alerts).

If your device relies on 3G, please read the "Why Does This Matter for You?" and "What You Can Do" sections below to understand how this will affect your service and what steps you need to take.

‍

As many of you may have noticed, telecommunications providers around the world are shutting down their 3G networks. This transition is impacting a wide range of devices and services, including earlier versions of our product that rely on 3G for connectivity. Here's a breakdown of what’s happening and why these shutdowns are important:

‍

What is 3G Shutdown?

3G (third-generation) networks, which were introduced in the early 2000s, enabled mobile devices to access the internet at faster speeds than 2G. However, as technology evolved, 4G (LTE) and 5G networks have taken over, offering far superior data speeds, better reliability, and lower latency.

‍

To meet the increasing demand for faster, more efficient mobile networks, telecom operators are phasing out 3G services. By shutting down 3G, they free up valuable spectrum to expand their 4G and 5G networks, which are more suited to modern needs, such as video streaming, high-speed data transfer, and IoT (Internet of Things) applications.

‍

Why Does This Matter for You?

If your device or an earlier version of our product relies on 3G for connectivity, the 3G shutdowns could lead to a loss of service or reduced performance in areas where 4G or 5G networks are not supported by the product. Once 3G networks are decommissioned in a particular area, devices using 3G may no longer be able to connect to the internet, send data, or perform any network-related functions, or they may experience significantly decreased service quality.

‍

When Will This Happen?

The exact timeline for 3G shutdowns varies by country and region, as each telecom provider manages its own network. Some countries have already completed their 3G phase-out, while others are in the process or planning to do so soon. Major telecom providers in the US, Europe, Australia, and Asia are progressively turning off 3G networks, with many aiming for completion between 2023 and 2025.

‍

Stay informed about global 3G network shutdowns with this resource, keeping in mind that while the information may not be completely precise, it offers valuable insights.

‍

What You Can Do

To continue enjoying uninterrupted service and connectivity, you may need to consider upgrading to a version of our product that supports 4G. By moving to a 4G, you can ensure future-proof connectivity and access to faster, more reliable networks as 3G becomes obsolete.

‍

If your device is affected by the 3G shutdown and you have already purchased a new 4G-compatible version of our product, we are offering compensation to assist with your transition. To qualify for this compensation, please fill out the Compensation request form linked below before registering your new device. This request is required to process your claim and ensure you receive the appropriate support.

‍

*To keep your trip history when replacing your device, follow the step-by-step guide at this link.

‍

Eligibility Criteria

• Users residing in regions where the 3G network is undergoing progressive shutdown
• Devices with serial numbers starting within the range of 20XXXXXXXX to 32XXXXXXXX

‍

Compensation request

You can find the request form HERE.

‍

We understand that this transition may require some adjustment, and we are here to assist you with any questions or concerns you may have about your specific device and network changes. Please feel free to contact our customer support team for help with upgrading or understanding how the 3G shutdown impacts you.

‍

Thank you for your understanding and continued support as we navigate this important technological shift.

‍