Yes, you can upgrade your subscription plan using our online subscription management page.

Sure, you can easily share your past or current routes with your friends and family via e-mail or on your social media.

The entire service, you have zero additional costs. What about the next year? You will easily renew the subscription in the online shop.

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If your boat does not already come equipped with Sentinel Telematics (see our Partners page), you can purchase Sentinel products via our Delears network. For more information please contact us at info@sentinelmarine.net

On your phone or tablet, install the application "Sentinel - your boat, online" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to create an account (or login). Scan the QR code on the front side of the device. Follow the on-screen instructions to complete the activation process and enter information about your boat.

If your device relies on 3G, please read the "Why Does This Matter for You?" and "What You Can Do" sections below to understand how this will affect your service and what steps you need to take.

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As many of you may have noticed, telecommunications providers around the world are shutting down their 3G networks. This transition is impacting a wide range of devices and services, including earlier versions of our product that rely on 3G for connectivity. Here's a breakdown of what’s happening and why these shutdowns are important:

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What is 3G Shutdown?

3G (third-generation) networks, which were introduced in the early 2000s, enabled mobile devices to access the internet at faster speeds than 2G. However, as technology evolved, 4G (LTE) and 5G networks have taken over, offering far superior data speeds, better reliability, and lower latency.

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To meet the increasing demand for faster, more efficient mobile networks, telecom operators are phasing out 3G services. By shutting down 3G, they free up valuable spectrum to expand their 4G and 5G networks, which are more suited to modern needs, such as video streaming, high-speed data transfer, and IoT (Internet of Things) applications.

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Why Does This Matter for You?

If your device or an earlier version of our product relies on 3G for connectivity, the 3G shutdowns could lead to a loss of service or reduced performance in areas where 4G or 5G networks are not supported by the product. Once 3G networks are decommissioned in a particular area, devices using 3G may no longer be able to connect to the internet, send data, or perform any network-related functions, or they may experience significantly decreased service quality.

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When Will This Happen?

The exact timeline for 3G shutdowns varies by country and region, as each telecom provider manages its own network. Some countries have already completed their 3G phase-out, while others are in the process or planning to do so soon. Major telecom providers in the US, Europe, Australia, and Asia are progressively turning off 3G networks, with many aiming for completion between 2023 and 2025.

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Stay informed about global 3G network shutdowns with this resource, keeping in mind that while the information may not be completely precise, it offers valuable insights.

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What You Can Do

To continue enjoying uninterrupted service and connectivity, you may need to consider upgrading to a version of our product that supports 4G. By moving to a 4G, you can ensure future-proof connectivity and access to faster, more reliable networks as 3G becomes obsolete.

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If your device is affected by the 3G shutdown and you have already purchased a new 4G-compatible version of our product, we are offering compensation to assist with your transition. To qualify for this compensation, please fill out the Compensation request form linked below before registering your new device. This request is required to process your claim and ensure you receive the appropriate support.

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*To keep your trip history when replacing your device, follow the step-by-step guide at this link.

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Eligibility Criteria

• Users residing in regions where the 3G network is undergoing progressive shutdown
• Devices with serial numbers starting within the range of 20XXXXXXXX to 32XXXXXXXX

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Compensation request

You can find the request form HERE.

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We understand that this transition may require some adjustment, and we are here to assist you with any questions or concerns you may have about your specific device and network changes. Please feel free to contact our customer support team for help with upgrading or understanding how the 3G shutdown impacts you.

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Thank you for your understanding and continued support as we navigate this important technological shift.

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Yes. A subscription is required to use your Boat Monitor.

If you have an Apple device, click here. If you have and Android device, click here. We also have a web app at web.sentinelmarine.net.

Use the smartphone or tablet to scan the QR code on the Boat Monitor, and follow the instruction on screen. The process should only take you a moment.

European coverage:

Austria

Belarus

Belgium

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Monaco

Netherlands

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

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Worldwide coverage (roaming restrictions apply (eg. Turkey, Brazil)):

Afghanistan

Albania

Algeria

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bolivia

Bonaire

Bosnia & Herzegovenia

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Chad

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Eswatini

Fiji

Finland

France

French Guyana

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guinea

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Ireland

Isle of Man

Israel

Italy

Ivory Coast

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan Republic

Laos

Latvia

Lesotho

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia

Malaysia

Mali

Malta

Mauritius

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Myanmar

Namibia

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Palestine

Panama

Papua New Guinea

Paraguay

Peru

Poland

Portugal

Qatar

Romania

Russia

Rwanda

Saudi Arabia

Senegal

Serbia

Sierra Leone

Singapore

Slovak Republic

Slovenia

Somalia

South Africa

South Korea

South Sudan

Spain

Sri Lanka

St Maarten

St. Kitts & Nevis

St. Lucia

St. Vincent & the Grenadines

Suriname

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad & Tobago

Tunisia

Turks & Caicos

Uganda

UK

Ukraine

United Arab Emirates (UAE)

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela

Vietnam

Zambia

Zimbabwe

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Coverage on request (contact support for activation, limitations apply):

Bhutan

Botswana

Central African Republic

East Timor

Faroe Islands

French Polynesia

French West Indies

Guadeloupe

Guatemala

Guinea-Bissau

Guyana

Korea

Republic Of Kosovo

Lao People's Democratic Republic

Liberia

Madagascar

Malawi

Mozambique

Netherlands Antilles

Philippines

Puerto Rico

Réunion

Samoa

Seychelles

Swaziland

Yemen

Please be aware that coverage may change without notice due to factors outside Sentinel's control.

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Boat Monitor consumes 1 Ah during a day of sailing and only 24 mAh while your boat is moored. The impact of Boat Monitor on your boat batteries should not be noticeable.

Yes, but very little. With a 100 Ah battery, the Boat Monitor will work for more than 6 months (this is without charging it).

You will receive a mobile push notification. You should be logged-in to the Sentinel app and have access to WiFi or 3G/4G.

GPS Tracking frequency is dynamic - it depends on whether the boat is turning, going straight or not moving at all. The resulting tracks are very detailed as can be seen in this image:

For performance reasons the points may be slightly sparser when displaying the routes on your computer, phone or tablet. You can download the full track using the "Download GPX" button on any route in the web app.

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When a guest scans the QR code and creates an account, you will be sent a guest request, which will allow the guest to see the routes and other information about the boat. You may confirm or reject the guest request by clicking on the "Accept" or "Reject" buttons in the Guests section of the web application or within the application on your mobile device.

On your phone or tablet, install the application "Sentinel - your boat, online" which you may download from the App or Play Store (for Android or iOS respectively). Use the app to create an account. Scan the QR code on the front side of the device or provided by the "owner" of the boat.

Upon completion, the wizard will send a "guest request" to the boat owner for confirmation. After the request is accepted you will be able to start using the application.

The registration code is embedded within the QR code. The serial number (SN) can be found on the front face of the device.

The correct device orientation can be found in your device's installation manual. Do not place the device under metal enclosures.

Please verify that:

• You are properly connected to internet (WiFi, 3G or 4G)
• You are using correct credentials (username and password)

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You may have activated the "anchor alarm" functionality, and the Sentinel service is warning you that your boat has moved from its initial position.

The device will store the captured data (routes, battery status, alarms, etc) on the device until internet connection is secured. Then, the data will be uploaded and you will be able to see it in the Sentinel apps.

You may be in an area without mobile Internet coverage (3G or 4G - LTE). The information will appear on your device when strong mobile signal is available.

One of the following may be happening:

• The device has not yet started sending data to the server. In some cases, it may take up to 15 minutes after the device is activated and turned on for the first data point to appear.
• The device may not be connected to an Internet network.
• The SIM card is not yet activated. Please contact Sentinel support.

Due to the sampling frequency it may occur that the route is occasionally (but rarely) drawn over land. If this occurs frequently, please inform the Sentinel technical support using the Report Issue button in the app.

Of course. To access support, it is best that you use the "Report Issue" button in the app. Alternatively, you can write to suport@sentinelmarine.net.

You may have an outdated browser. Try upgrading your browser to the latest version.

3 weeks before your subscription expires you will receive an email with instructions on how to renew your subscription. At the same time, both the mobile and web application will show an informative banner.

Upon receiving the email that your subscription is about to expire, you will also be able to renew your subscription. In the web application, click on the Account dropdown menu and select "My Subscriptions". From there you will be able to manage the subscription plans for all your devices. After completing the renewal process for a device, future renewals are automated. You will receive an email notice before your card is billed every year.

You can customize your subscription plan to fit your needs at any time. You can choose from different coverage areas (Europe, Worldwide), upgrade the number of allowed sensors and switches, and choose between additional features such as CZone Switching and Alerts and Sentinel Plus.

Yes. The feature you have chosen to downgrade will continue working until the end of the active subscription term, but will not be extended with successive automatic renewals.

After a brief grace period monitoring functionality will be suspended. Renewal of an expired subscription incurs and additional re-activation fee.

You will be able to renew your subscription 21 days before your subscription expires. At that time, you will also receive an email with instructions on how to proceed. If you did not receive the email, and the option is still not present, please contact Sentinel support

If you do not activate the service within 1 year of purchase, your activation PIN will expire. You will have to buy a new subscription online.

Yes, you can do so at any time. Any existing subscription will continue working until expiry.To disable automatic renewal, in the web application click on the Account dropdown and select "My Subscriptions". Then, use the option "Manage automatic renewal" corresponding to your device.

You can cancel the automatic renewal of your subscription plan at any time. Your device will continue working until the end of your subscription. If you wish to completely stop using the Sentinel services and stop monitoring at once, delete the boat from the Sentinel application and unplug the monitoring device from power.

We currently support Mastercard, Visa and PayPal.

Sentinel is required by law to apply tax charges, which are based on the location of your residence you provide in the billing details.

We currently do not support adding VAT ID when using our online subscription renewal process. If you are a VAT-exempt business and need to renew a subscription please contact Sentinel support.

The CZone addon allows you to remotely switch selected CZone circuits and receive alerts from the CZone system. Two flavours of the addon are available: Unlimited and Lite

The CZone Unlimited addon allows you to:

• Receive all alerts generated by the CZone system.
• Select and switch an unlimited number of CZone circuits. These are excluded from the subscription plan size limit.

The CZone Lite addon allows you to:

• Receive all alerts generated by the CZone system. Some restrictions apply, see below *.
• Select and switch** a limited number of CZone circuits. Each selected switch takes one slot in your subscription plan size limit.

* The behaviour of CZone alerts is different between Lite and Unlimited addons. With Unlimited, alerts that are cleared in the CZone system but triggered again will fire a push notification to the Sentinel app automatically. With Lite, alerts need to be cleared manually in the Sentinel app in order to receive new alerts from the CZone system (from same source).

** When using CZone Lite, toggling a circuit in the CZone system will sync to the Sentinel app no later than every 20 minutes. Toggling a switch in the Sentinel app is reflected immediately in the CZone system. With Unlimited, the sync is always immediate.

The CZone addon is not needed if you are only interested in monitoring CZone circuits (without switching and CZone alerts).

If your device relies on 3G, please read the "Why Does This Matter for You?" and "What You Can Do" sections below to understand how this will affect your service and what steps you need to take.

‍

As many of you may have noticed, telecommunications providers around the world are shutting down their 3G networks. This transition is impacting a wide range of devices and services, including earlier versions of our product that rely on 3G for connectivity. Here's a breakdown of what’s happening and why these shutdowns are important:

‍

What is 3G Shutdown?

3G (third-generation) networks, which were introduced in the early 2000s, enabled mobile devices to access the internet at faster speeds than 2G. However, as technology evolved, 4G (LTE) and 5G networks have taken over, offering far superior data speeds, better reliability, and lower latency.

‍

To meet the increasing demand for faster, more efficient mobile networks, telecom operators are phasing out 3G services. By shutting down 3G, they free up valuable spectrum to expand their 4G and 5G networks, which are more suited to modern needs, such as video streaming, high-speed data transfer, and IoT (Internet of Things) applications.

‍

Why Does This Matter for You?

If your device or an earlier version of our product relies on 3G for connectivity, the 3G shutdowns could lead to a loss of service or reduced performance in areas where 4G or 5G networks are not supported by the product. Once 3G networks are decommissioned in a particular area, devices using 3G may no longer be able to connect to the internet, send data, or perform any network-related functions, or they may experience significantly decreased service quality.

‍

When Will This Happen?

The exact timeline for 3G shutdowns varies by country and region, as each telecom provider manages its own network. Some countries have already completed their 3G phase-out, while others are in the process or planning to do so soon. Major telecom providers in the US, Europe, Australia, and Asia are progressively turning off 3G networks, with many aiming for completion between 2023 and 2025.

‍

Stay informed about global 3G network shutdowns with this resource, keeping in mind that while the information may not be completely precise, it offers valuable insights.

‍

What You Can Do

To continue enjoying uninterrupted service and connectivity, you may need to consider upgrading to a version of our product that supports 4G. By moving to a 4G, you can ensure future-proof connectivity and access to faster, more reliable networks as 3G becomes obsolete.

‍

If your device is affected by the 3G shutdown and you have already purchased a new 4G-compatible version of our product, we are offering compensation to assist with your transition. To qualify for this compensation, please fill out the Compensation request form linked below before registering your new device. This request is required to process your claim and ensure you receive the appropriate support.

‍

*To keep your trip history when replacing your device, follow the step-by-step guide at this link.

‍

Eligibility Criteria

• Users residing in regions where the 3G network is undergoing progressive shutdown
• Devices with serial numbers starting within the range of 20XXXXXXXX to 32XXXXXXXX
• Users whose access to Sentinel service has been lost as a direct consequence of the 3G network shutdown

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Compensation request

You can find the request form HERE.

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We understand that this transition may require some adjustment, and we are here to assist you with any questions or concerns you may have about your specific device and network changes. Please feel free to contact our customer support team for help with upgrading or understanding how the 3G shutdown impacts you.

‍

Thank you for your understanding and continued support as we navigate this important technological shift.

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Sentinel GO is a free app designed to make boating smarter, simpler, and more accessible. Whether you're preparing for your next trip, managing maintenance, or tracking your journeys, Sentinel GO gives you the tools you need—all from the convenience of your mobile phone. No extra hardware is required to get started.

Sentinel GO connects you to your boat using just your smartphone, giving you access to powerful features that simplify everyday boating tasks:

• Checklists for stress-free preparation.
• Trips tracking to record and relive your adventures.
• eService Book for managing maintenance and service history.
• Direct messaging with service providers for seamless communication.

We developed Sentinel GO to make smarter boating accessible to everyone—completely free and without extra hardware. But this is just the beginning. When you're ready to take the next step, you can upgrade to a fully connected experience with Sentinel’s advanced hardware solutions, unlocking even more insights and control over your boat.

You’ll have everything you need to enjoy smarter boating, right at your fingertips.

Yes! Sentinel GO is completely free, and you don’t need any extra hardware to start. Simply download the app and sign up to unlock features like checklists, trip tracking, and maintenance management.

For those looking for even more, you can upgrade to a premium connected experience with a Sentinel Boat Monitor. This unlocks real-time boat monitoring, security alerts, battery status tracking, and remote access to key boat data.

Start for free—upgrade anytime for the full connected boating experience!

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No hardware is needed to get started with Sentinel GO. All you need is your mobile phone to access features like checklists, trip tracking, and maintenance management—completely free.

However, if you want to take your boating experience to the next level, you can upgrade to a fully connected system by integrating Sentinel hardware. This unlocks advanced features like real-time boat monitoring, security alerts, battery status tracking, and remote access to key boat data.

Start with Sentinel GO and enjoy smarter boating today—then upgrade anytime for even deeper insights and control.

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Sentinel GO is designed for every boater, whether you’re a casual weekend sailor, a dedicated boat owner, or part of a fleet. It’s the perfect companion for anyone looking to simplify and enhance their boating experience.

Signing up is easy! Simply visit our Sentinel GO page and enter your email address to join our early access program. You’ll be the first to experience the app and get updates on our official launch date.

Sentinel GO stands out because it:

• Requires no additional hardware, making it accessible to all boaters.
• Offers powerful features for free, such as checklists, trip tracking, and maintenance management.
• Simplifies boating tasks, giving you more time to enjoy the water.

Sentinel GO is your gateway to smarter, stress-free boating.

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We’re putting the final touches on Sentinel GO and will announce the official launch date soon. Be sure to sign up for early access to stay informed and secure your spot!

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Yes! While Sentinel GO is completely free to start, we’re also introducing premium offerings for an even more connected and advanced boating experience.

When you’re ready to upgrade, Sentinel GO makes it easy:

1. Start for free – Access smart boating features like checklists, trip tracking, and maintenance management with just your phone.
2. Explore more – Test premium features using our demo boat.
3. Upgrade your boat – Install a Sentinel Boat Monitor to unlock real-time tracking, security alerts, and remote monitoring.
4. Go premium – Enjoy the full connected experience with advanced insights, automation, and seamless control.

Stay tuned for updates on Sentinel GO’s premium features and be among the first to experience the future of connected boating!

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Sentinel GO will be available on both iOS and Android devices, so you can use it on your smartphone or tablet.

We’d love to hear from you! If you have questions or feedback, feel free to reach out to us at info@sentinelmarine.net. Your input helps us make Sentinel GO even better.

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The Sentinel Partner Program is a global initiative designed to create a network of certified professionals who can install our advanced boat monitoring systems. By joining, partners gain access to exclusive job opportunities, training, and resources, enabling them to grow their business while supporting Sentinel's mission of enhancing safety and connectivity in the marine industry.

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The program is open to professionals in the yachting and marine industry, such as electronic equipment installers, boat service providers, or anyone with relevant technical skills looking to expand their service portfolio.

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Certified Sentinel installers enjoy several benefits, including:

• Free online training and certification.
• Direct service requests from Sentinel and our partners.
• Marketing support and access to sales opportunities for retrofit kits.
• Increased earnings through installations, product sales, and additional service fees.

The program offers three partnership levels:

• Silver – Get certified and start receiving direct service requests from Sentinel and our dealers, adding new jobs to your schedule with no extra hassle.
• Gold – Scale your service with access to marketing materials, the ability to sell retrofit kits, and installation orders from Sentinel and beyond.
• Platinum – Become the go-to service partner in your region, receiving priority in Marketplace service requests from over 25,000 connected boats, along with increased earnings from installations, product margins, and service fees.

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The certification process involves completing a comprehensive online training course followed by a certification exam. This process is entirely online, allowing participants to complete it at their convenience.

No, the training and certification are completely free for all participants.

Absolutely! While professionals in regions with a higher density of boats may see more opportunities, the program is designed to support partners worldwide. Our global network ensures you’ll still receive service requests relevant to your area, no matter your location.

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The training covers everything you need to know about installing Sentinel's boat monitoring systems, including technical installation steps, system integration, and troubleshooting. It also provides insights into product features and how to deliver a seamless experience to boat owners.

The certification course consists of approximately 100 minutes of training videos, covering everything from installation procedures to system integration and troubleshooting. Since the training is self-paced, most participants complete it within a few hours, depending on their schedule and prior experience.

The training is entirely online, making it accessible and convenient for participants worldwide.

Once you pass the exam, you’ll be officially certified and eligible to start receiving service requests from Sentinel and its network of partners. You’ll also gain access to program resources and support.

Service requests will be sent directly to you via email. This streamlined process ensures you’re always updated and can manage your jobs efficiently.

As a certified installer, you’ll primarily handle the installation of Sentinel’s boat monitoring systems. Depending on the client’s needs, you may also install additional sensors or perform related services.

Payments are arranged directly between you and the client. Sentinel provides clear job details upfront, so you know the expected scope and compensation before accepting a job.

Your earnings depend on the number of jobs you take, the complexity of the installations, and travel requirements. Additionally, higher-tier partners may have access to exclusive opportunities and additional revenue streams through product sales.

Yes, for example, a standard installation job requiring approximately three hours could earn you €600 + VAT. Actual earnings will vary based on location, job type, and additional services provided.

Some jobs may require travel, which will be factored into the compensation. Travel details, including distance and reimbursement, are clearly outlined in the job offer before you accept it.

Yes, as a certified partner, you’ll gain access to marketing materials designed to help you promote your services, particularly at the Gold and Platinum levels. These resources can include brochures, product guides, and promotional content.

Sentinel provides clear job descriptions and direct communication via email, ensuring you can easily manage incoming requests.

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For any questions or challenges, our dedicated Partnership Manager, Žiga Marković, is your first line of contact. He’ll guide you through job management, provide updates, and ensure you have everything you need to succeed.

You’ll need basic tools for electronic equipment installation, such as screwdrivers, cable cutters, and multimeters. Specific details about tools and setup will be provided during the training.

Silver: Entry-level certification, giving you access to direct service requests from Sentinel and its network.

Gold: Includes all Silver benefits plus access to marketing materials, the ability to sell retrofit kits, and expanded job opportunities.

Platinum: The highest tier, offering priority access to service requests, exclusive status as a regional service provider, and additional earnings from product margins and service fees.

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All partners start at the Silver level, gaining certification and access to installation jobs. If you're interested in expanding your role—such as selling hardware, accessing additional business opportunities, or becoming a regional service provider—reach out to us for more details on advancing to Gold or Platinum status. We’ll guide you through the next steps based on your business goals and market potential.

Platinum partners receive priority access to service requests from Sentinel’s global network of 25,000+ connected boats. While Gold partners can expand their business through hardware sales and broader installation opportunities, Platinum partners take it a step further by becoming the default service providers in their region. Additionally, Platinum status includes exclusive opportunities in areas still evolving, promising exciting advantages for top-tier partners.

Yes, to maintain quality and ensure top-tier support, spots are limited. 

Applying is simple—visit our website, complete the online application form, and provide the necessary details about your expertise and business.

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You’ll need to share basic details about yourself or your business, including your contact information, location, and relevant professional experience.

There’s no fixed deadline, but spots are limited, particularly for higher partnership tiers. We encourage early applications to secure your place in the program.

Once we review your application, you’ll receive an email with the next steps, including details on accessing the free training and certification process.

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Yes, the Sentinel Partner Program is open to installers worldwide. Whether you're in Europe, the Americas, or Asia, our global network ensures that all certified partners have access to opportunities in their region.

Companies and self-employed individuals can join the Sentinel Partner Program. The program is designed for businesses, with enrollments made through the company only, ensuring the correct invoicing and other necessary processes are followed. A company can enroll multiple employees, allowing them to become certified installers and expand business opportunities. For individuals, the program offers opportunities as well, with self-employed installers eligible to join and execute installations under their own name. Companies are recognized as Gold partners, trusted for their expertise, while Silver partners are individual installers executing installations.

If you wish to leave the program, you can simply notify us. While we hope to maintain long-term partnerships, we understand that circumstances change, and you are free to exit at any time. However, if you have already accepted a job, you are obligated to complete that task before leaving the program. For any other situations, you are free to exit without any further commitments.

Once certified, there are no strict obligations, but we encourage all partners to actively engage with the program, complete jobs as they are able, and uphold the high standards that come with being a Sentinel-certified installer. However, partners must complete any jobs they have already signed up for. This ensures that both you and Sentinel continue to benefit from the partnership.